Kate Woods

About Kate Woods

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So far Kate Woods has created 27 blog entries.

Don’t wait for the door to close

I know the feeling. The knock at the office door. The “have you got a moment?“ question. The feeling of sickness, betrayal when one of your best employees tell you they are leaving. Because in a smaller business losing even one person is a big deal.

It’s a fact when one […]

By |2018-07-03T11:48:22+00:00July 1st, 2018|Running a salon|0 Comments

What to do when a client leaves your salon

Did you know that consumer surveys point to perceived employee indifference (not incompetence of product or service issues) as the number one reason why customers take their business elsewhere?

Recent stats reveal that 91% of dissatisfied customers will leave a business FOREVER without making a formal complaint!

But while consumers report that […]

By |2018-04-29T17:05:39+00:00April 29th, 2018|Running a salon|0 Comments

Three steps to the perfect consultation

I am passionate about consistently delivering fantastic client consultations – all too often hairdressers are blamed for poor hairdressing skills when the reality is the consultation was just not skilled enough.

I believe for a client consultation to truly work the hairdresser has to lead the consultation and manage, in the […]

By |2018-04-29T19:43:49+00:00April 13th, 2018|Client consultations|0 Comments